VPN not working in China? Recover the trip and contact support
Stop repeated paid reconnects and preserve the connection that already works. Move the immediate travel task—tickets, addresses, maps or contacting your hotel—to a working local or offline route, then report the failed paid service through its original provider. Do not buy another untested app just to repeat the same problem.
LetsVPN barely works and the phone cannot use an eSIM
An eSIM purchase will not fix a phone that does not support eSIM. Keep the local SIM for services it actually reaches. If your home provider offers roaming, or you already have another compatible phone/SIM or a trusted hotspot, check availability, charges and the specific essential task before relying on it. None of those alternatives is guaranteed to reach a named service.
Send one useful support request
- Record the device/OS, app version, local network, city, time and exact error. Compare one Wi-Fi attempt with one mobile-network attempt if both are already available; do not burn the remaining data on repeated tests.
- For LetsVPN, use the in-app online support identified by its developer listing. The linked Google Play listing identifies the developer’s official website, letsvpn.world. Use the original purchase account and provider channel; do not install files from an unsolicited support message.
- Send: “My paid service on [device/OS/app version] fails on [network/city] at [time]. The error is [text]. I have tried [one Wi-Fi/mobile comparison]. My phone does not support eSIM. Please advise the supported recovery steps and whether my original purchase has a refund option.” Keep order details in that private provider channel.
- Update or reinstall only through the official app source and provider instructions. Keep required login/recovery information available before making changes. Ask for the ticket reference and any refund decision; no refund or restored service is promised.
Hotel Wi-Fi fails but the foreign eSIM already works
Use the working eSIM for the essential task, and reserve hotel Wi-Fi for tasks it actually supports. In this traveller’s Beijing/Xi’an report, the eSIM worked; that is an individual observation, not proof that all foreign eSIMs work on every device or network.
- Turn off automatic photo sync, app updates and video before using the limited connection. Save tickets, addresses and necessary documents offline while access works.
- Check remaining allowance, expiry and the current provider’s top-up or replacement rules before you run out; do not assume an exhausted or expired plan can be extended.
- If the working path fails too, ask the hotel whether it has another guest/business connection or a trusted short-term hotspot. If none is available, move the urgent task to an offline/local alternative or contact your employer’s approved support for work systems.
Stop line and privacy
Do not keep purchasing access services without a confirmed way to use them, and do not send passwords or one-time codes to support. Save the precise error and stop after the controlled comparison if nothing improves. The cause of the reported failures and current access performance remain unverified; no connection, refund or purchase was tested by this page. The developer’s support listing was checked on 7 September 2026.